FAQs – Alusplash

FAQs

Product

Where can I buy AluSplash?
AluSplash is available in 20 countries globally, please click here to see full list of stores carrying AluSplash in your country.
Can I order AluSplash directly from you?
Kindly contact us on [email protected] or your nearest distributor to enquire about the custom sizes.

In certain markets and regions, we are able to deliver bespoke sizes. Due to logistical challenges of shipping single units in a custom size may lead to higher logistical cost. Send us an inquiry and we will revert with possibilities.

Can I order custom size of AluSplash backsplash?
Kindly contact us on [email protected] or your nearest distributor to enquire about the custom sizes.

In certain markets and regions, we are able to deliver bespoke sizes. Due to logistical challenges of shipping single units in a custom size may lead to higher logistical cost. Send us an inquiry and we will revert with possibilities.
Does AluSplash supply or recommend any brand of silicone or VHB Tape?
AluSplash does not supply or recommend or warrant any particular brand of Silicone or VHB Tape.
Does AluSplash supply a colored silicon together with the backsplashes?
AluSplash does not supply any silicone with its panels colored or otherwise.
What is AluSplash?
AluSplash is an aluminium substrate which consists of 3 main layers. A fire-resistant core sandwiched between 2 skins of aluminium which are coated with AluSplash’s proprietary paint coating system. Click here to learn more information about AluSplash!
Is AluSplash Fire resistant?
Yes, AluSplash panels have been tested by independent testing laboratories for its fire resistance. It conforms to EN 13501-1 (European Union), BS 476 Part 6 & Part 7 (British Standard) Class “O”. AluSplash panels are have a fire rating of B1.
Can I use AluSplash for horizontal application or on my window sill?
AluSplash panels are only meant to be used on vertical wall applications. They should not be used in any horizontal application such as a worktop or window sills.
Can I get a quotation for AluSplash backsplash directly from you?
Unfortunately you cannot, AluSplash has a growing network of distributors where the panels and profiles can be purchased.
How hard and durable is AluSplash’s paint coated surface?
AluSplash panels are coated with a highly durable proprietary high gloss coating system which is similar to that of most luxury cars. If you take a key or a sharp object to the surface it will scratch and damage the surface. The paint coating is hard enough for its intended use as a wall panel for a vertical application only. The paint has a hardness of >/= 2.5N of hardness.
While Installing my AluSplash panel the surface was accidently scratched, is there a touch up pen to conceal the scratch?
Unfortunately, there isn’t. Damages and scratches caused to the surface are irreversible and there is no touch pen that can conceal the scratch. There are some scratch repair pen available in the market that are advertised to remove scratches from car paints, while they help to mask the scratch slightly they do not totally conceal the scratch. You can try using them at your own risk, however it is to be noted that the AluSplash warranty does not cover scratches caused by accident or mishandling.

Colors & Samples

How can I get samples?
Email us the names of the colors you are interested in on [email protected] and we will have the nearest distributor dispatch samples to you.
Can I order a backsplash with the customized color?
We have extensive range of earthy, vibrant, rustic, industrial, luxury, and warm color shades to choose from. Our color stylists follow the latest kitchen trends and colors to ensure that our color palette is up to date and is renewed as required.

Unfortunately, it is not possible to order any customised colors of AluSplash panels.
How can I match AluSplash backsplash colors to my kitchen?
On our website we have a color visualiser which will allow you to visualise the color of the AluSplash backsplash with different colors of worktops and cabinets.
What is the RAL/Pantone code for AluSplash colors?
All our colors are specially developed in house. Please email us at [email protected] to get an equivalent NCS/Pantone code.

Edge Profiles

How do I cover AluSplash’s side and to exposed edges?
There are two ways to give your newly installed backsplash a clean and professional looking finish:

  1. Using a wide range of edge profiles which are available either together with the panels or which can be bought separately. Click here to see full range of profiles; OR
  2. Sealing the edges with neutral cure silicon at the exposed edges. It is important to note that where AluSplash will be used in wet areas that the edges must be sealed with silicon and not be left exposed.

Installation

How to install AluSplash?
Please refer to our step-by-step installation guide and video to get your installation right.

Click here for Alusplash installation guide.
Click here for AquaLine installation guide
Is AluSplash a D.I.Y product? Can I install it by myself ?
AluSplash panels are easy to install, as long as there is no electrical, gas or plumbing works involved, a capable adult can fit it as a D.I.Y project by following the installation guidelines provided and protecting oneself with proper Personal Protective Gear (PPG).

IMPORTANT NOTICE:
If the installation requires any sort of electrical, plumbing or gas fitting, in which case ONLY a qualified and licensed electrician, plumber and/or gas fitter should carry out the works.
Where can I find installers to install AluSplash backsplash?
Most of the retailers selling our product will have their own recommended or in-house installers, you should speak with the In-Store Design Consultants and ask them to give you a list of quailed and approved installers. If they are not able to assist please send an email to us at [email protected] for more information OR join our Facebook group “AluSplash Installation” to find an experienced installer near you!