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FAQs

Products

What is AluSplash?

AluSplash is an aluminium substrate which consists of three main layers. A fire- resistant core which is sandwiched between two skins of aluminium. The skins are coated with AluSplash’s proprietary paint coating which is also heat-resistant and anti-bacterial.
Click Here for a product video.

Where can I buy AluSplash?

In the UK, AluSplash is available at the following retail outlets: Wickes, Benchmarx, Toolstation, Screwfix, Homebase, MKM Building & Supplies, Leekes, Hafele Studio Partners and various other Fortis Buying Group members across the country. Click Here to see full list of distributors carrying AluSplash.

Can I order AluSplash directly from you?

We do not deliver panels directly to end-customers or individual homeowners.
Click Here to see where you can purchase an AluSplash panel.

Can I get a quotation for AluSplash backsplash directly from you?

We do not provide quotations or pricing information for AluSplash. We would be pleased to direct to your nearest distributor who will be able to assist.
Click Here to see where you can purchase an AluSplash panel.

Can I order a custom size of AluSplash?

Currently, we do not offer custom size panels. AluSplash is available in 4 sizes in the U.K: 3050mm x 545mm, 3050mm x 610mm, 900mm x 800mm, and 900mm x 600mm, please visit the website or the store of each retailer as certain retailers only carry specific sizes.

Does AluSplash supply a coloured silicon together with the splashbacks?

AluSplash does not manufacture or supply silicone sealants or adhesives.

Is AluSplash fire resistant?

Yes, AluSplash panels have been tested by independent testing laboratories. AluSplash conforms to EN 13501-1 (European Union), BS 476 Part 6 & Part 7 (British Standard) Class “O”. AluSplash panels have a fire rating of B1.

Click Here to view the Care and Maintenance tips for an AluSplash panel.

Can I use AluSplash for horizontal application or on my window sill?

AluSplash panels are only meant to be used on vertical wall applications. They should not be used in any horizontal application such as a worktop or window sills.

How hard and durable is AluSplash’s paint coated surface?

AluSplash panels have a highly durable proprietary coating system which is hard enough for its intended use, as a wall panel for vertical applications only.

Colours & Samples

How can I order a sample?

You can order samples through our samples form. You will be allowed to select up to a maximum of 4 colours per request. Should you require more than 4 samples, you will need to fill up the sample form again.

Can I order a splashback with the customized colour?

AluSplash does not offer the service to customise your splashback panels. Our colour stylists follow the latest kitchen trends to ensure that our colour palette is up to date and is renewed from time to time.

Click Here to view our collections.

How can I match AluSplash splashback colours to my kitchen?

On our website we have a colour visualiser which will allow you to visualise the colour of the AluSplash splashback with different colours of worktops and cabinet combinations. To match your kitchen style and worktop colours to AluSplash’s colour range, Click Here and get inspired!

What is the RAL/Pantone code for AluSplash colors?

All our colors are specially developed in house. Please email us at cs@AluSplash.com to get an equivalent NCS/Pantone code.

Why does the colour selection differ across countries?

Each country carries a slightly different collection. We will always try to help the end customer with the colour of their choice from our country specific product offering.

Edge Profiles

How do I cover the raw edge of an AluSplash panel?

There are two ways to give your newly installed splashback a clean and professional finish:

1) Use profiles from our wide range of edge profile accessories. These are available with your panel or can be purchased separately.

Click Here to see full range of profiles

2) Seal the exposed edges with a neutral cure silicon.

Can I purchase edge profiles in a custom sizes?

Currently, it is not possible to purchase profiles in customized sizes.
Additional profiles can be purchased from Hafele UK, Toolstation, Screwfix, Homebase, Wickes, Benchmarx, Leeks, and MKM Building Supplies in separate lengths.

If you are still experiencing difficulty in sourcing the profiles you require,  kindly contact customer.service@hafele.co.uk to assist you further.

How many Edge Profiles will I receive with my panel?

Each panel that you choose to purchase will have an option to include profiles or to buy them separately. Click here to see our full range of profiles.

    Where can I buy 3 meter profiles?

    Readily taped edge profiles are available through Wickes, Benchmarx, Screwfix, Toolstation, Leeks, & MKM Building Supply. If you are unable to purchase from any of the above retailers, kindly contact customer.service@hafele.co.uk to assist you further.

    What is the difference between 3m and 3M?

    3m refers to 3 meters with reference to the length, whilst 3M refers to the 3M branded double sided tape which is pre-applied on the edge profiles for an easy peel and install.

    How do I attach the profiles?

    For correct installation, it is important that the longer flat side of the L-Edge profile is attached to the back of the AluSplash panel, whilst the short side covers the 4mm sawed edge.

    The longer flat side of the U-Edge profile is adhered to the back of the AluSplash panel whilst the short side covers the sawed edge.

    After the profile is secured to the panel, it can be glued to the wall following the correct installation steps.

    How do I combine two panels?

    Use the external corner profile to combine two panels. After the profiles are attached and the panels are connected tightly, the combined panels can be glued onto the wall following the correct installation steps.

    How do I attach the joining profile?

    Place the panels face down on a flat, clean and sturdy table. Peel 50mm of the protection film away from the back of the panel on the sides which need to be connected. Clean the area with a microfiber cloth and if possible with an alcohol swab. Attach the joining strip by pushing down firmly for a few minutes across the total length of the joining strip. Click here to see the correct method of using the joining profile

    Installation

    How to install AluSplash?

    Please Click Here for a step by step installation guide

    How do I start the installation process?

    We recommend that you start working from the centre of the panel.

    What side of the panel do I work on for best practice?

    Always work on the back of the panel, face side down.

    What is the minimum distance required from the hob and the AluSplash panel?

    It is important that a minimum set back distance of 30mm between the installed AluSplash Panel and the edge of the cooktop is adhered to. Failure to do so will result in the limited liability warranty to be void.

    Is AluSplash a D.I.Y product? Can I install it by myself ?

    AluSplash panels are easy to install, as long as there is no electrical, gas or plumbing work involved. Ensure that the Installation Video and Guidelines are followed and one must protect themselves with Personal Protective Gear (PPG).

    IMPORTANT:
    If the installation requires any sort of electrical, plumbing or gas fitting, ONLY a qualified and licensed electrician, plumber and/or gas fitter should carry out the work.

    Where can I find installers to install AluSplash splashback?

    Most of the retailers selling AluSplash will have their own recommended or in-house installers. If they are not able to assist please join our Facebook group “AluSplash Installation” to find an experienced installer near you.

    When measuring for expansion gaps, what is the distance required?

    It is imperative that an adequate gap of 1.5mm is maintained in order for the panel to be able to expand and contract once heat has come in contact with the panel.

    If the surface of the AluSplash panel was accidently scratched, what can I do?

    Scratches on the coated surface cannot be repaired, similarly to any painted/coated surface, much like the surface of a car. However, we recommend searching for a local SMART repairman; they use specialist tools, materials and paints to blend the repair with the surrounding panel.

    How do I clean my panel?

    In order to clean the surface, we would recommend using Vuplex with a clean dry microfibre cloth. Use Vuplex regularly to keep the surface at its optimum. Vuplex can be purchased from Hafele.co.uk

    I have noticed a blemish on my panel, what can I do?

    If you have noticed a cloudy type mark, this could be due to the limescale in the water. Steam from cooking or a kettle which has faced the panel may cause this. Please make sure to read the care and maintenance guidelines.

    Pro tip: Set the hair dryer on medium heat and hold it two inches away from the stain. As you apply heat, use a cloth or napkin to buff away the mark. Continue wiping until the surface is blemish-free.

    WHERE TO BUY

    Find your nearest store

    ORDER SAMPLES

    Order up to four samples

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