WHAT DO WE COLLECT AND STORE?
We process personal data in order to fulfil our commitments to you as our customer and ensure that we offer exemplary user experience and customer service.
We process the following information:
WHEN YOU COMMUNICATE WITH OUR CUSTOMER SERVICE & USER SUPPORT
If there is an option for entering personal or business information on our website, the information entered would be considered voluntary. If you provide us with personal or business information via the Contact Us Form, Sample Form, Brochure Download or via the Customer Service email, we will only use it for the intended purpose. This allows us to acknowledge your request and answer your questions.
Like other commercial websites, we collect user information through “cookies” (text files that are placed on your computer) to help us analyse how users use the site. This data is used to deliver the content and functionality of our website, and to optimise our online presence. The data may be used in an anonymised form for statistical purposes. These logs can contain the date and time of the visit, the pages shown during the visit, the time spent on a page, etc. This information is anonymous and cannot be correlated to you as an individual.
Cookies do not transmit viruses to your computer and their purpose is to make the general online experience more user-friendly and effective.
We make use of two types of cookies on our website:
Functional cookies ensure that our website functions optimally. According to the cookies act, no permission is required for this category of cookies.
We make use of the Google Analytics statistics programme. This provides us with information which analyses how long users actually visit our site and which pages they access. Based on that information, we are able to optimise the site and improve the user-friendliness. The data is processed anonymously. Google can supply this information to third parties if Google is required by law to do so, or third parties may process this information on behalf of Google. We have no influence on this.
With your permission, we install our advertisers’ tracking cookies on the browsing equipment that you may be using. We use online advertisements in order to bring our services to people’s attention. We prefer to do this in a focused way, so that we do not show you any unnecessary advertisements. The marketing cookies allow us to offer users personalised advertisements. The profile that is built up by the cookies is not linked to your data, but only serves as a purpose to attune advertisements to your profile, so that they are as relevant as possible to you.
IF YOU WISH TO DISABLE COOKIES
Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not work properly if cookies are disabled.
To find out more about cookies and how to disable them, please check What are cookies (opens in a new window; please note that we can’t be responsible for the content of external websites).
Through this website, there will be links to other websites which are not under the control of the Company. You may be linked from external websites to our website which are not under the control of the Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
You can access our social media portals from this website. To find the purpose and scope of the data collection and the further processing and use of the data by the providers, please refer to the data protection information of the respective social media service providers.
WHEN SUBSCRIBE FOR OUR NEWSLETTER
If you subscribe for our newsletter, you are required to enter your name and email address which will be stored in our database.
By entering your email address you agree that we may use your data for the purpose of sending you marketing email communications. At the bottom of each communication you will find the option to customise your information or to unsubscribe.
Once unsubscribed, your email address will be deleted from our email service platform to avoid sending you future marketing emails.
WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?
The Company does not sell or exchange your personal information to third parties other than those stated in this policy below.
DISTRIBUTORS AND SERVICE PROVIDERS OF OUR PRODUCTS
We may provide your personal information and contents of your emails and communication with us to our distributors and other service providers that support our business. This may include but not be limited to, information such as requests for samples, care and maintenance inquiries, installation guidelines, pricing, and other common product related inquiries. All information is treated confidentially in accordance with Art. 6 (1 f) GDPR.
HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?
We store your information until it is no longer necessary in order to provide our products and services or until you request us to delete your personal information from our databases, whichever occurs first.
WHERE DO WE STORE YOUR PERSONAL INFORMATION?
The information is confidentially stored in the Company’s secure servers or that of a third party.
WHAT ARE YOUR RIGHTS?
In accordance with the General Data Protection Regulation (GDPR) you have the right to access, correct, export and delete your data.
AluLines International Pte Ltd
1 North Bridge Rd, High Street Centre #14-05
Singapore, 1st June 2020